Refund & cancellation policy

A brand can request a refund of any wallet balance that is not committed to a live campaign, at any time, with no reason needed. Write to support@influj.com from the registered account email.

Refunds return in the currency originally paid; exchange-rate movement between the payment and the refund is not compensated.

A brand may withdraw a brief or an offer at any time before the creator accepts it. No money has left the wallet at that point, and nothing is charged.

Once both parties sign, the amount is in escrow and a contract exists. Either party may propose cancellation through the platform.

Where some deliverables are complete and others are not, settlement is per deliverable, not all-or-nothing:

• Approved and live deliverables are paid in full.
• Deliverables where a draft was submitted but not yet approved are settled through the dispute process, which looks at the draft, the brief and the message history.
• Deliverables not started are refunded to the brand in full.

• Content that was approved by the brand and published by the creator. Once it is live the creator has spent their audience’s attention on it, and that cannot be returned.
• A campaign that ran and simply did not perform as hoped. We verify that the content was delivered as agreed and that the metrics are genuine; we do not guarantee results.
• Our commission on a campaign that completed, and payment-gateway charges already incurred on a funding transaction.

If a deliverable is not submitted by its deadline, the brand can raise a dispute. Where non-delivery is established, the escrowed amount for that deliverable is returned to the brand’s wallet in full and the creator’s reliability record is updated. If a post is taken down within the retention period agreed in the statement of work, the corresponding payment may be reclaimed through the same process.

Raise it in the campaign itself where there is one — that keeps the evidence attached to the record. Otherwise write to support@influj.com with the campaign reference. We acknowledge within 48 hours and aim to resolve within 7 working days; a dispute that needs evidence from both sides can take longer, and we will tell you if it will.

Unhappy with the outcome? Escalate through the grievance redressal process.

Where TDS or TCS (for campaigns under Indian tax law) has already been deposited with the government on a payment that is later refunded, we cannot recover it from the tax authority on your behalf. The refund is net of those amounts, and the deducted tax appears on your Form 26AS to claim in your own return. We tell you the exact split when it applies.