Legal

Service delivery policy

Effective 27 August 2026 · Applies to Credible Arena (OPC) Private Limited

In plain words

Influj is entirely digital — there is nothing to ship and no physical address to deliver to. This page is the equivalent of a shipping policy: what you get, how fast you get it, and what to do if you do not. Account access is immediate; campaign deliverables arrive on the dates in the signed agreement; payouts land within one to two working days.

01No physical goods

Influj does not sell, ship or deliver any physical product. Everything provided is software access and services rendered online. There are therefore no shipping charges, no delivery addresses and no couriers involved at any point.

Where a brand sends a physical product to a creator for a barter or product-seeded campaign, that shipment is arranged directly between those two parties. Influj records the arrangement in the agreement — including the declared value, because tax under section 194-R applies to benefits in kind — but does not handle, ship, insure or take responsibility for the goods.

02What is delivered, and when

Account accessImmediately on registration. Email verification is instant; business or identity verification is usually reviewed within 1–2 working days.

Wallet fundingCredited as soon as the payment partner confirms the payment — typically within minutes. Bank transfers can take until the next working day.

Campaign deliverablesOn the draft and go-live dates written into the signed statement of work. Those dates are agreed by the two parties, not set by us.

Draft reviewThe brand has the review window stated in the agreement, commonly 48–72 hours. If it does not respond in that window the draft is treated as approved, so a creator is never blocked indefinitely.

Payment releaseInto the creator's wallet immediately on approval of a deliverable.

Withdrawal to bank or UPIInitiated within 1 working day of the request; credited within 1–2 working days. Amounts above a per-currency threshold (₹50,000 for Indian rupees) need a second approver on our side, which can add a few hours.

Invoices and tax documentsGST invoices are issued at the time of the transaction. Form 16A is generated quarterly, after the TDS return for that quarter is filed.

03Service availability

We aim for the platform to be available 99.5% of the time each month, excluding planned maintenance, which we announce in advance and schedule during low-traffic windows (typically late night IST) where we can.

Campaign deadlines are not shortened by our downtime. If the platform is unavailable when a deliverable is due, the deadline extends by the length of the outage.

04If something is late

Tell us. For anything money-related — a wallet credit that has not appeared, a withdrawal that has not landed — write to support@influj.com with the reference shown in your wallet. We respond within one working day and will tell you where the money actually is, including when it is sitting with the bank rather than with us.

For a late campaign deliverable, raise it on the deliverable itself; that puts the question in front of the other party with the whole history attached, and starts the process described in the refund & cancellation policy.

05Support

Email support@influj.com, Monday to Friday, 10:00–19:00 IST. First response within one working day; anything involving money or a blocked payout is prioritised the same day. Full contact details, including a phone number, are on the contact page.

Questions about this document? Write to legal@influj.com.